Controller: Chaindrones Group L.L.C-FZ (Meydan Free Zone, Dubai, UAE)
Brand: Chaindrones
Website: chaindrones.com
Contact email (privacy requests): hello@chainnodes.org
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

If you contact us, you agree that we may respond via the contact method you used (email, phone, WhatsApp), subject to your preferences and applicable law.

We collect personal data that is reasonably necessary to operate our business, respond to inquiries, and deliver professional drone show services.

• A) Data you provide directlyIdentity and contact data: name, email, phone number, company name, job title
• Project/event data: event date and location, venue/site details, show requirements, timelines, technical constraints, audience size estimates, budget (if you choose to share)
• Communications: emails, form submissions, WhatsApp messages, call notes, meeting notes, and files you send us (attachments, briefs, references)
• Business documentation: proposals, statements of work, contract communications, invoices (where applicable)
• B) Data collected automatically (Website usage)Technical and usage data: IP address, device type, browser type, operating system, pages viewed, timestamps, referral source, approximate location derived from IP
• Cookies: limited cookies used mainly for functionality and security (see Section 6)
• C) Data from third partiesYour representatives (e.g., assistants, agencies) contacting us on your behalf
• Venues / partners where required for operational coordination
• Public business sources (e.g., your company website) for basic verification/context where lawful

We do not take payments online and do not process payment card details through the Website.

We use personal data for the following purposes:

• Service delivery and pre-contract stepsRespond to inquiries and provide quotes/proposals
• Plan, coordinate, and deliver drone shows and related production services
• Communicate about requirements, scheduling, safety parameters, approvals, and changes
• Business operationsMaintain records of communications and project history
• Internal administration, quality assurance, and operational planning
• Coordinate suppliers, subcontractors, and partners on a need-to-know basis
• Security and integrityProtect the Website and our operations from abuse, fraud, and unauthorized access
• Troubleshooting, logging, monitoring, and incident response
• Legal and complianceComply with applicable laws and lawful requests
• Establish, exercise, or defend legal claims
• Enforce our agreements and policies
• Limited marketing (where lawful)Provide updates about our services when you request them or where otherwise permitted by law
• You can opt out at any time (see Section 10)

Where GDPR/UK GDPR or similar rules apply, we rely on one or more of these legal bases:

• Contract / pre-contract steps: providing quotes, negotiating, delivering Services
• Legitimate interests: operating and improving our business; responding to business requests; maintaining records; ensuring security; preventing fraud; defending legal rights
• Consent: where required (e.g., certain marketing communications)
• Legal obligation: compliance and lawful requests

Legitimate interests note: We apply safeguards such as access controls, data minimization, and retention limits, and we balance our interests against your rights where required.

If you use the WhatsApp “click-to-chat” feature on our Website, you may be redirected to WhatsApp (a third-party platform). When you message us via WhatsApp:

• we process your messages and associated metadata (e.g., phone number, timestamps) to respond and coordinate Services,
• we may retain WhatsApp communications as part of our business records,
• WhatsApp processes your data under its own terms and privacy policy.

If you prefer not to use WhatsApp, you can contact us via email at hello@chainnodes.org.

We use limited cookies primarily for:

• essential Website functionality,
• security,
• basic preferences (where applicable).

We do not intentionally deploy advertising pixels or analytics platforms such as GA4/Meta Pixel/LinkedIn Insight based on our current setup. If this changes, we will update this Privacy Policy and implement consent mechanisms where required.
You can manage cookies through your browser settings. Disabling some cookies may reduce Website functionality.

We do not sell your personal data.
We may share personal data in these situations:
A) Service providers (processors)We use vendors for hosting, email, IT/security, and file storage. They may access personal data only to provide services to us, under appropriate safeguards.
B) Operational partners (project necessity)We may share limited data with venues, production partners, subcontractors, or local service providers only as needed to plan and deliver a project (e.g., scheduling contacts, site access coordination).
C) Legal, safety, and rights protectionWe may disclose data if we reasonably believe it is necessary to:

• comply with law, regulation, or lawful request,
• protect the rights, safety, and property of the Company, clients, partners, or others,
• prevent fraud, security incidents, or misuse.

D) Business transfersIf we undergo a merger, acquisition, restructuring, financing, or sale of assets, personal data may be transferred as part of that transaction, subject to reasonable confidentiality and safeguards.

ecause we operate worldwide and may use infrastructure/providers located in multiple countries, your personal data may be transferred and processed outside your country of residence. Where legally required, we implement appropriate safeguards (such as contractual protections and risk-based controls).

We keep personal data only as long as necessary for the purposes described above, including compliance and legal defense.
Typical retention periods:

• Inquiries / proposals: up to 36 months after last interaction
• Client/project records (contracts, planning, correspondence): up to 10 years (commercial recordkeeping and legal defense)
• Security logs: typically 30–180 days, longer if needed for investigations
• Marketing preferences: until you opt out or data is no longer needed

We may retain limited information longer where required by law or to establish, exercise, or defend legal claims.

Where permitted by law, we may send marketing or service updates if:

• you request them, or
• you opt in, or
• marketing is otherwise lawful and reasonably related to your business inquiry.

You can opt out at any time by contacting hello@chainnodes.org.
Opting out of marketing does not stop us from sending non-marketing communications needed to respond to your inquiry or provide Services.

Depending on your location and applicable law, you may have rights to:

• access your personal data,
• correct inaccuracies,
• request deletion,
• restrict or object to certain processing,
• request data portability (where applicable),
• withdraw consent (where consent is the legal basis).

These rights are not absolute. We may refuse or limit a request where permitted by law, including where data is required for contract performance, legal obligations, fraud prevention, security, or legal claims.
To submit a request, email hello@chainnodes.org. We may require identity verification.

We use reasonable technical and organizational measures designed to protect personal data. However, no system is perfectly secure, and we cannot guarantee absolute security.

Our Website may include links to third-party websites or embedded services. We are not responsible for third-party privacy practices. Your use of third-party services is subject to their terms and policies.

To the maximum extent permitted by applicable law:

• the Website and content are provided “as is” and “as available”,
• we make no warranties about uninterrupted or error-free operation,
• we are not responsible for third-party platforms (including WhatsApp) or events outside our reasonable control.

Nothing in this Privacy Policy limits liability that cannot be limited under applicable law.

This Privacy Policy is governed by the laws of the United Arab Emirates. The courts of Dubai, UAE shall have jurisdiction, unless mandatory laws in your country require otherwise.